We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at info@plantnaturals.co and we will do our utmost to resolve any issue.

If you would like a refund or exchange on your online order, please be sure to email us within 7 working days of delivery. As long as products are returned in the same condition they were received (tamper seals remain in place and the goods are in a re-sellable condition), we will be happy to refund or exchange. We are unable to refund any postage costs incurred. Please email info@plantnaturals.co and we will provide instructions on how to return your goods.

Unfortunately, we do not offer international shipping at this time. Hemp products containing CBD cannot be shipped cross border.

Since we want to ensure you receive your Plant Naturals purchase quickly, we typically pack and ship orders within hours of order placement. For this reason, once an order has processed, it cannot be cancelled or changed.

Non-expedited shipments are expected to arrive within 5-7 business days from the shipping date. Shipments are fulfilled Monday through Friday during normal business hours (Eastern Standard Time) excluding major holidays. All orders, including expedited shipping, received after 11am EST will be fulfilled and shipped on the following business day.